Why was my account application rejected?

HELP CENTER : Opening an account

Why was my account application rejected?

The following points are some of the common reasons account applications get rejected:

- The identification documents are incomplete.
- One or more of the documents are expired or invalid.
- The information in the documents does not match the personal information entered.

You may log in again and re-upload the valid documents if none of the above-mentioned reasons apply to you, please contact our customer service at or leave a ticket. 

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