What are the required documents to verify my account?

The verification is required to access all features of your secure Client Portal such as Withdrawals. The documents we require are:

1- Proof of Identity (Front and Back), such as: 

  • National Identification Card
  • Permanent Residence Card
  • International Passport
  • Drivers’ License

2- Proof of Address/Residence, such as: 
  • Bank or Credit Card statement - Issued within 6 months.
  • Utility bill for gas, electricity, water, internet, etc. - Issued within 6 months.
  • Lease agreement that is current and has the signatures of the landlord and the tenant.
  • Letter from a recognized public authority or public servant (any government-issued correspondence not older than 6 months).
  • Employer’s certificate for residence proof.
  • House purchase deed.
  • Passport, Identity card, or Driving license (only if the address is mentioned on them).

Please ensure the following:

  • The Proof of Identity document is government-issued and valid for at least one month from the submission date.
  • The Proof of Residence document clearly shows the applicant’s name, permanent address, and date of issue.

  • The photos/scans are high quality, high resolution and all four edges of the document are fully visible.
  • Documents that were edited, masked or altered are not accepted.
  • Screenshots, photocopies and digital copies of the documents are not accepted. We only accept photos/scan of the original document.

Verification requests are normally processed within 1-24 hours during normal business days. 

The documents mentioned above are for individual clients. As for Corporate, Joint, and Partnership applicants, please contact customerservice@ingotbrokers.com

If you have any questions or concerns, please do not hesitate to contact us.

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