Perguntas frequentes

CENTRO DE AJUDA : Accounts

What are the required documents to verify my account?

The verification is required to access all features of your secure Client Portal such as Withdrawals. The documents we require are:


1- Proof of Identity (Front and Back), such as: 

  • National Identification Card
  • Permanent Residence Card
  • International Passport
  • Drivers’ License

2- Proof of Address/Residence, such as: 
  • Bank or Credit Card statement - Issued within 6 months.
  • Utility bill for gas, electricity, water, internet, etc. - Issued within 6 months.
  • Lease agreement that is current and has the signatures of the landlord and the tenant.
  • Letter from a recognized public authority or public servant (any government-issued correspondence not older than 6 months).
  • Employer’s certificate for residence proof.
  • House purchase deed.
  • Passport, Identity card, or Driving license (only if the address is mentioned on them).


Please ensure the following:


  • The Proof of Identity document is government-issued and valid for at least one month from the submission date.
  • The Proof of Residence document clearly shows the applicant’s name, permanent address, and date of issue.

  • The photos/scans are high quality, high resolution and all four edges of the document are fully visible.
  • Documents that were edited, masked or altered are not accepted.
  • Screenshots, photocopies and digital copies of the documents are not accepted. We only accept photos/scan of the original document.




Verification requests are normally processed within 1-24 hours during normal business days. 


The documents mentioned above are for individual clients. As for Corporate, Joint, and Partnership applicants, please contact customerservice@ingotbrokers.com



If you have any questions or concerns, please do not hesitate to contact us.



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